FiddleHed is committed to protecting your privacy and the security of your Personally Identifiable Information. Personally Identifiable Information is information that can be used to identify you personally, such as your full name and email address.
We think that learning music should be safe, fun, and worry-free. We never sell your information to third parties or use third-party advertising services to show ads on our website. We only collect the Personally Identifiable Information you choose to share with us, and allow you to modify it or have it removed from our database at any time.
This privacy statement discloses how we collect and use your Personally Identifiable Information.
Accounts and Mailing List
All information you enter on our website is safely encrypted using SSL (Secure Socket Layer). Only a few individuals on our staff are allowed access to the Personally Identifiable Information that we collect, and it is always kept in a secure location.
This information is used to send you our monthly newsletter and marketing emails. You can ask to stop receiving these emails at any time. You can also have your information removed from our database by clicking a link found at the bottom of each email we send to you, or by emailing firstname.lastname@example.org and requesting that we remove your information.
When you make a purchase on our website, you have the choice of paying with a credit card through a secure payment service provided by Stripe or using PayPal. We use these third party service providers to handle your financial information in the most secure way possible. FiddleHed does not collect or store your financial information.
How We Use Your Information
Personally Identifiable Information. We may use your personally identifiable information to: (i) provide products and services; (ii) resolve disputes, calculate and collect fees, and troubleshoot problems; (iii) verify your identity and the information you provide; (iv) encourage a safe online experience and enforce our policies; (v) customize your experience, analyze usage of the Website, improve and measure interest in our products and services, and inform you about the Website, services, products, and updates; (vi) provide you with information that may affect your use of the Website, the products and services; (vii) communicate marketing and promotional offers; (viii) provide customer service, including receipts; and (ix) perform certain other business activities.
During the course of our business, we may use your personally identifiable information to deliver information to you that is targeted to your interests. Upon receipt of the first communication of this type, you will have the opportunity to opt-out of future communications by clicking on unsubscribe link or by following unsubscribe instructions described within the communication or otherwise notifying us at email@example.com. We may, however, send you messages through email, text message, or other means of communications as part of our services regarding administrative matters, updates, disputes, and customer service issues regarding the products or services, and you will not be able to opt out of receiving such messages.
From time to time, we may implement solutions designed to more efficiently capture your communications preferences. In any such event, we will strive to reflect any previously stated communicated preferences within such solutions.
We may also use your personally identifiable information as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our terms and conditions; protect our operations; protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.
Non-Personally Identifiable Information. We may use your non-personally identifiable information for any purpose, including, but not limited to, for our own internal purpose to measure traffic patterns; to understand demographics, customer interest, and other trends among our users; to provide, improve, and modify the Website; and for promotion and marketing purposes.
HOW WE MAY DISCLOSE YOUR INFORMATION
Personally Identifiable Information. We may disclose and you hereby consent to our disclosing of your personally identifiable information to: (i) service providers and others who help with our business operations and assist in the delivery of our products and services including, but not limited to, application development, Website hosting, maintenance, data analysis, infrastructure provision, IT services, customer service, email delivery services, payment processing, marketing, analytics, and enforcement of our Terms of Service Agreement and other agreements; (ii) third parties in the event of an reorganization, merger, sale, debt financing of assets, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets (including in connection with any insolvency, bankruptcy, receivership, or similar proceeding); (iii) a ConvertKit subsidiary, affiliate, or business partner; (iv) other users of the site to identify you to anyone to whom you send messages or make comments through the Website; (v) persons or entities with whom you consent to have your personally identifiable information shared; (vi) third parties in order to prevent damage to our property (tangible and intangible), for safety reasons, or to collect amounts owed to us; (vii) merchants and payment processors; and (viii) third parties as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our Terms of Service Agreement and other agreements; protect our operations; protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.
We will not sell, rent, or lease your personally identifiable information to a third party without your express permission, unless required by law.
Non-Personally Identifiable Information. We may disclose non-personally identifiable information for any purpose. Remember, non-personally identifiable information cannot be used to identify you or another person.
Third Party Links
We occasionally post links to third party products or services on our website, such as links to relevant products on amazon.com. These third parties have their own, independent privacy policies which we are not responsible for. We do strive to only recommend websites that are trustworthy. If you have any comments or concerns about the websites that we link to, please contact us.
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies…
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
When you visit our website, we use Google Analytics to collect data about your interaction with our website. This data includes your country, language, the kind of browser or device you are using, and your behavior on our website. Google also collects non-personally identifying demographic information about internet users who have Google accounts or who use any Google services. Google Analytics shares this demographic information with us as it pertains to our visitors, though not in a way that we can identify this demographic information with any individual visitor to our site. We use this data only to improve your experience on our website.
FiddleHed Blog and WordPress
When you leave a comment on our blog you are required to enter a name and email address. This information is not used for any purpose other than to maintain the integrity of our site. We will never use this information to contact you.
Fair Information Practices
We are committed to keeping your Personally Identifiable Information as secure as possible, but no one can guarantee 100% safety from hackers. Should a data breach occur, we will notify you by email and by posting a notice on our website within seven business days
We may need to change this policy from time to time to comply with new regulations or to reflect changes in our website or the third party service providers we use. When we make changes to this policy we will notify you by posting the date of the most recent change at the top of this document.
If you have any questions concerning this policy, you may contact us at:
1431 Castro Street
San Francisco, California 94114